TERMS AND CONDITIONS
1. INVOICE:
The BUYER agrees to pay the total purchase price as specified on your shopping
cart order, in addition, the BUYER agrees to pay any sales, freight charges
or other taxes levied on or measured by such purchase price, or arising from
the use of the product(s) and any parts or maintenance supplied, including
without any limitation, any additional sales, use gross receipts, privilege,
excise, and personal property taxes unless specified in writing on this document.
2. LIMITED WARRANTY:
Scantec Distribution Inc. (dba SCANTEC.NET) provides a one-year limited warranty
for the quality of most its products in material and workmanship. OEM CPUs
and Memory have a 30 day limited warranty. All warranties are subject to the
terms and conditions of their respective manufacturers. During this period,
Scantec Distribution Inc. will repair or replace all merchandise, which proves
to be defective. However, Scantec Distribution Inc. will not warranty any
product, which have been subjected to improper freight handling/shipping,
physical damage, neglect, or unauthorized repair or installation. Some products
have longer warranties directly from the individual manufacturer. All warranty
will be voided if any Warranty Sticker or Seal is broken off on the purchased
products. Any tempering of the warranty condition of any purchased products
voids the warranty of such products.
3. SPECIAL ORDER:
Scantec Distribution Inc. will assist you in special order items. The following
rules apply:
Buyer must prepay for the special order product, shipping, and other cost
associated with the product
NO returns, exchanges, or refunds under any circumstance
Technical Support provided by manufacturer of product, not by Scantec Distribution
4. CHANGES AND CANCELLATION:
The following rules apply to changing or canceling orders:
a) Non-completed orders* (i.e. orders that have not been shipped) can be changed
or cancelled with no penalty
b) Completed orders* (i.e. packages that have already been shipped) are subject
to a 15% restocking fee and all freight/shipping charges
c) Freight charge is NOT refundable and or available for credit.
*Special rules apply to systems
5. SYSTEMS
The following rules apply to system orders:
In order to get system orders built and shipped as quickly as
possible, orders can only be changed or cancelled during the same day that it
was placed.
Systems are subject to a 20% restocking fee and the FULL cost of any software
Scantec Distribution will only warranty or repair the items that were bought
as part of the system. Additional peripherals, software, or hardware will not
be warranted, nor will any problem directly or indirectly caused by those products
(i.e. incompatibility issues, driver issues, etc).
Scantec Distribution will not repair damage caused by viruses, Trojan horses,
or other malicious programs
Scantec Distribution is not responsible for data loss - please backup your system
regularly
6. DELIVERY:
Scantec Distribution Inc. will make every reasonable effort
to effect shipment on or before the estimated delivery date set forth on the
Scantec Distribution quotation and confirmed in Scantec Distribution’s
acknowledgement to Purchaser’s order. Scantec Distribution is not liable
for delays caused by Govt. orders, strikes, lockouts, floods, fires, explosions,
earthquakes, and other causes beyond Scantec’s reasonable control. Scantec
uses UPS for shipments and is subject to UPS’s schedules.
7. RISK OF LOSS:
Shipment of all products shall be F.O.B. (free on board) Scantec
facility. Title to and risk of loss or damage to product shall pass to purchaser
upon delivery to carrier at the F.O.B. point. Purchaser shall be responsible
for dealing with the carrier in the event of carrier’s mis-delivery, loss
or damage to product.
· LIMITATION: Scantec shall not be liable for damage or penalty as result
of late or lost shipments, even if the purchaser has been notified that such
damages or penalties may apply.
8. RETURNS:
All returns must show on the outside shipping box a valid RMA (Return Merchandise
Authorization) number and include a copy of the invoice showing serial numbers
as labeled on the part/product. All shipments received that do not clearly show
an RMA number will be automatically refused.
· To obtain an RMA number, email our RMA Department at rma@scatec.net
to request an RMA request form and fax back with all the information requested
on the form to get an RMA number. RMA’s are handled Mon-Fri 9am-5pm
NO RETURNS OR REFUNDS FOR ANY SOFTWARE - NO EXCEPTIONS
A) Returning for Credit: Upon approval all new/used products with no physical
damage and accompanied by all the original accessories and packaging will be
accepted within 30 days from invoice date. No credit is issued for any product
after 30 days. No credit on CPUs, memory, or hard drives after 7 days of purchase.
Freight charge is not refundable.
B) Returning for Repair/Replacement: the purchaser must prepay All RMA shipments.
A C.O.D. shipment will be refused. Scantec Distribution will not cross-ship
products NO EXCEPTIONS. If individual components are invoiced, only individual
components can be returned. Please note that the service or credit may be delayed
or otherwise affected if the above procedures are not followed. Scantec Distribution
will not be responsible for any consequences due to such non-compliance.
Scantec Distribution will NOT be responsible for any cost incurred due the returning
of any warranty products from the purchaser during the warranty period. Scantec
Distribution will NOT be responsible for any cost or loss incurred due any defective
purchased products. Scantec Distribution will NOT be responsible for any cost
or loss incurred during the inoperative period of any defective purchased products.
Scantec Distribution will NOT be responsible for any loss of Data and Contents
on any storage media devices. It is the Purchaser's responsibility to backup
all data and content on any media storage devices before returning any warranty
products.
All defective claims will be verified according to the reported problem. No
replacements will be made for non-defective items. Scantec Distributions Tech’s
test all products for RMA and their word is final. If their findings determine
that the warranty has been voided by misuse, physical damage, natural events/disasters
(i.e. lightning strikes, floods, fire, etc) or that the warranty has expired,
the product will be returned to you stating the reasons it is not being replaced.
Any attempts to dispute any charges due to a voided warranty will result in
the immediate closing of your account and all documentation supporting Scantec
Distribution’s decision including, but not limited to, this document and
all testing documents will be forwarded to your credit card company. RMA turn
around is based on product availability and also on Scantec Distribution’s
vendors turn around, but Scantec Distribution will do everything possible to
make the process quick and smooth.
9. TECHNICAL SUPPORT:
For better service to our valuable customers, our Tech Support department is
open Mon-Fri from 9:00 A.M. - 5:00 P.M. and can be reached by emailing onlinesupport@scantec.net
Please note your invoice number, the problem and a number to reach you so that
our Tech’s can call if they have further questions.
Tech Support is only available for products bought from Scantec Distribution.
10. ENTIRE AGREEMENT
This document constitutes the entire agreement between the BUYER and Scantec
Distribution Inc. It is intended as a complete and exclusive statement of the
terms used in this agreement and no course of prior dealings between the parties
and no usage of the trade shall be relevant to supplement or explain any term
used in this agreement. No agent, employee, or representative of Scantec Distribution
has any authority to bind Scantec Distribution Inc to any affirmation, representation,
or warranty concerning the product(s) sold under this agreement, unless the
same is included within this written agreement.
(CONDITIONS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE)
|
